Evaluation of Health Navigation for Diabetes

The evaluation of a Primary Care Navigator (PCN) programme based in South Lambeth and focused on providing support to people with diabetes and their carers across Lambeth.

The programme has been established by the National Association for Primary Care (NAPC) in partnership with Health Education South London (HESL). The Tavistock Institute for Human Relations (TIHR) was commissioned by the NAPC to support it in undertaking an evaluation of the programme. The main aim of the evaluation is to understand how well PCNs are engaged, developed, maintained and supported in their role. The methods are framed by a Theory of Change approach, and include additional support for the analysis of PCN baseline and patient feedback data, supplementing this with case studies, interviews and desk research.